Critical Conversations Made Simple

Solve your pressing problems now! Rush to this session if you have situations you've been avoiding. Lagging productivity, chronic tardiness and performance issues sabotage customer service and financial results. Step up and master critical conversations and everything will get better! This skill will enable you to solve pressing problems and lead more successfully with each team member. 

 

Participants will:

• Gain confidence in handling critical conversations that have been ignored (they don't go away by ignoring)

• Master pre-conversation skills to set yourself up for the desired outcome

• Learn how to ensure each person takes responsibility in solving the pressing issue  

• Establish a follow through system to ensure accountability and results

 

You'll learn a conversation model and how to prepare yourself in advance to easily achieve resolutions and forward momentum. Expect your team members to become more engaged and productive. Your job just got easier and more joyful!