I’m serious.

Accountability IS motivational. Yet in a recent program too many people shared that when they think of accountability the first thought was not supportive or encouraging. Actually it was...

What do I mean by Going Beyond Customer Service?

As a property management consultant, I’ve seen it all. It starts with the premise that service is a mindset and a way of living that extends beyond cust...

As a property management consultant, I feel so strongly about each and every one of us making requests that our Rights of Requests should really be added into the Rites of Passage into adulthood!

The p...

Have you ever broken a board with your bare hand? No?

Most people believe they can’t do it because a wooden board appears harder and stronger than your hand.  It looks intimidating. Many don’t believe...

Motivation is an inside job and so is Accountability. So, what happens when the two are put together? 

You feel inspired to achieve!

Wouldn’t it be great if all team members were inspired to achieve? Th...

Changing my thoughts can happen quickly.

That’s a concept that typically gets a few laughs! Yet it can happen quickly and painlessly. It does however take desire and a commitment to make a change.

It’s...